These are the Terms & Conditions for CharityGreetings.com. Please read these terms and conditions carefully, as they should cover any questions you may have. Alternatively, please email us at customerservice@charitygreetings.com.

Terms & Conditions / General Information

These are the terms that govern any contract between you, the customer, who is the purchaser, and us, The Hartz Company Ltd t/a CharityGreetings.com, who administers the CharityGreetings.com website. These terms are subject to change. If the terms do change you will be notified on this page. Please note it is your responsibility to read these conditions carefully and to correctly insert all relevant information for your Charity Greeting to be completed as requested.

CharityGreetings.com is a division of The Hartz Company Ltd (Registered in England No. 3848015; Registered Office: 6th Floor, Remo House, 310-312 Regent Street, London W1B 3BS), a company incorporated under the laws of England and Wales.

The Hartz Company Limited
t/a CharityGreetings.com 
First Floor
3 Opulens Place
Northwood
Middlesex
HA6 2JZ
UK
Tel: +44 (0)1923 827770
Fax: +44 (0)870 052 2285 (calls charged at national rate)
Email: info@charitygreetings.com
Office Hours: Mon - Fri, 9.00 a.m. - 5.00 p.m. GMT

Please consult your telephone provider for the cost of a call when telephoning us.

At present this website is only intended for fundraising on behalf of UK based charities.

Any contract or agreement between us will be governed by English law and will be subject to the jurisdiction of the English Courts.

Charity Greetings and Good Gift donations

The Determined Price of Charity Greetings

The price of Charity Greetings and Good Gift donations will be calculated in UK Pound Sterling. When you complete your order it will be shown as a total cost at the bottom of the Shopping Basket page. Subject to our obligation to supply Charity Greetings at the price stated in accepted orders, we reserve the right to increase or decrease the list price of Charity Greetings at any time, subject to the increase or decrease appearing on the website.

Donation to charity

Each Charity Greeting costs £1.99 (UK Pound Sterling). The charity selected receives £1.00; 26p is value added tax (VAT Registration No. 853 9099 84);
If paying by credit card: 7p is for card processing and anti-fraud charges.
66p covers the cost of running the website, paying artists, processing donations and fulfilling our guarantee.
If paying by debit card: 35p is for card processing and anti-fraud charges.
38p covers the cost of running the website, paying artists, processing donations and fulfilling our guarantee.
If paying by PayPal: 26p is for card processing and anti-fraud charges.
47p covers the cost of running the website, paying artists, processing donations and fulfilling our guarantee.

All Good Gift donations are passed on to the selected Charity subject to a transaction fee of 5-10% plus VAT of the gross donation including Gift Aid reclaimed (dependant on which package option the Charity has chosen) and payment processing charges. If a Gift Aid declaration has not been made, then a fee of 5% plus VAT and the payment processing charge (as mentioned above) is deducted from the gift donation with the balance going to the Charity.

Good Gifts are real examples of the Charity’s requirements; however Good Gifts may only be indicative of the type of work funded through your donation. When purchasing a Good Gift from CharityGreetings.com, you are making a donation to support the Charity’s vital work and all donations are allocated wherever the need is greatest.

The charities are paid weekly, four weeks in arrears via online banking for amounts of £100 and over, and monthly for amounts of less than £100, subject to a minimum remittance of £10.

Email Addresses

It is your responsibility to insert a correct/valid email address of the recipient. If the Charity Greeting email is returned as undelivered or is blocked by a firewall or spam filter, we will endeavour to contact you for an alternative email address and we will re-send the Charity Greeting email. Please note we cannot refund a Charity Greeting once it has been sent. In the case of constant undelivered emails, the charity selected will still receive your £1.00 donation and, if applicable, your Good Gift donation. Please note free email accounts such as Hotmail and Yahoo, etc may direct the Charity Greeting into a 'junk' folder.

Message

The message you write in your Charity Greeting is your responsibility. Please check your message carefully as we do not check your messages and correct spelling mistakes, etc. The Charity Greeting will be sent exactly as submitted and cannot be altered after transaction is complete.

Orders

Once an order has been placed, you will receive a confirmation email from our payment gateway service provider, RBS WorldPay. Do not assume your order has been accepted if a confirmation email has not been received. The Charity Greeting will be sent immediately if requested for that day or at 2.00 a.m. GMT on the morning of the scheduled delivery date. You will also receive a confirmation email once the Charity Greeting has been opened by the recipient.

Cancellations

A Charity Greeting may be cancelled anytime at least 24 hours before it is due to be sent. (Charity Greetings are sent at 2.00 a.m. GMT on the day of the sending date or immediately if you wish to send the Charity Greeting on the same day you purchased it). If wish to cancel a Charity Greeting that is waiting to be sent, please contact us as soon as possible by email stating your cancellation to cancellations@charitygreetings.com and also include your donation number and the RBS WorldPay transaction ID number (found on your confirmation receipt).

Refunds

Where you have exercised your right to cancel your order, we will refund you within 30 days. Unfortunately, the credit/debit card/PayPal charge cannot be refunded unless the cancellation is a result of our error. This does not affect your statutory rights as a consumer.

Security

Security is taken very seriously. CharityGreetings.com complies with the strict security procedures set out in the Data Protection Act 1998 with regards to the storage and disclosure of any data to prevent any unauthorised access. We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorised access or improper use.

Payment & Payment Security

CharityGreetings.com accepts VISA Credit Card, MasterCard and JCB credit cards, as well as VISA Electron, VISA Debit Card (formerly known as VISA Delta), Solo and UK Maestro (formerly Switch) debit cards. Payments by PayPal are also accepted.

We use RBS WorldPay as our secure online payment service provider. Your credit/debit card/PayPal details are transmitted directly to the payment service provider using their first-class security. No employees of CharityGreetings.com see or have access to your credit/debit card/PayPal details, as all payments are processed directly on RBS WorldPay's secure server.

For more information about RBS WorldPay please click here to view the WorldPay website.

For more information about PayPal please click here to view the PayPal website.

After your payment has been accepted, you will then receive an email from RBS WorldPay confirming your transaction.

Please note, 'WP Charity Greetings' will appear on your credit/debit card statement.

Keepsake book

CharityGreetings.com will deliver the Keepsake book ordered by you to the address you give us for delivery at the time you make your order. Please allow up to 28 days for delivery.

You will become the owner of the Keepsake book you have ordered when it has been delivered to you. Once it has been delivered to you it will be held at your own risk and CharityGreetings.com will not be liable for it’s loss or destruction.

If the Keepsake book delivered is not what you ordered or is damaged or defective or the delivery is of an incorrect quantity, CharityGreetings.com shall have no liability to you unless you notify us in writing at the CharityGreetings.com contact address including details of the problem within 10 working days of the delivery of the keepsake book in question.

If you do not receive the Keepsake book ordered by you within 28 days of the date on which you ordered it, CharityGreetings.com shall have no liability to you unless you notify us in writing at the CharityGreetings.com contact address within 40 days of the date on which you ordered the Keepsake.

If you notify a problem to CharityGreetings.com under this condition, CharityGreetings.coms’ only obligation will be, at its option: - to make good any shortage or non-delivery; to replace or repair any Keepsake that is damaged or defective; or to refund to you the amount paid by you for the goods in question in whatever way CharityGreetings.com chooses.

CharityGreetings.com will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to CharityGreetings.com under this condition and CharityGreetings.com shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Keepsake in question.

Copyright Statement & Intellectual Property

The information, text (copy), logos, trade marks, graphics, site design, codes and all other intellectual property rights you view on CharityGreetings.com are protected by Copyright  (c) 2004 - 2009 The Hartz Company Ltd. All charity logos, trade marks and charity descriptions are copyright by the specific affiliated charity. All rights are reserved. You are not permitted to use any of the material on this website for any purpose other than to access and view the website and electronically copy and/or print in hard copy to complete your Charity Greeting order and as a record of your transaction with us. Any other use of the material without written consent from us is strictly prohibited.

Technical Errors

We would appreciate you notifying us if you have experienced any technical difficulties. Please email our technical team with the description of the problem and if possible the name and version of the browser you are using at technical@charitygreetings.com. In addition, any feedback regarding CharityGreetings.com will always be appreciated.

Complaint Procedure

If you have any complaints please contact us in writing by:
Fax: +44 (0)870 052 2285 (calls charged at national rate)
Email: complaints@charitygreetings.com
Alternatively, you can write to us at:
CharityGreetings.com
First Floor
3 Opulens Place
Northwood
Middlesex
HA6 2JZ
UK

Any complaints must be forwarded to us in writing within 14 (fourteen) days of the problem arising. Your complaint will be handled in a professional manner. We will acknowledge your complaint within 3 (three) working days (i.e. Monday to Friday) of receipt, and offer a likely time scale in dealing with your complaint in a competent manner. You will be notified on a regular basis on the progress of your complaint and please be assured we will do everything in our power to provide a constructive outcome.

Disclaimer

Every effort is made to keep all information, copy, images, external third party links, codes, website design, data and charities completely accurate. However, CharityGreetings.com will not accept liability for any loss, damage, or inconvenience arising as a consequence of any use using this website or for any reason the site is unavailable for a period of time, or if a user is not contactable.

CharityGreetings.com accepts no liability for:

• An affiliated charity discontinuing
  If a charity discontinues, before the Charity Greeting has been sent, the charity will still receive the donation. Please note, all charities listed on this website have a UK Charity Registration number.

• For the content on third party websites
  We link to a charity's website in order to promote their good cause to our users. We do not check all the content of our third party linked websites and do not necessarily agree with their policies/actions/comments/politics, etc. If you find any comments or images abusive that we link to, please email customerservice@charitygreetings.com.

• The descriptions of our affiliated charities
  It is the responsibility of our affiliated charities to supply an accurate description of their charity.

• Content of the messages
  CharityGreetings.com is not responsible for the content of messages sent and received. We do not look at the content (copy) of the Charity Greeting, however, we can investigate a user if they are writing obscene copy. To report any obscene copy, please email customerservice@charitygreetings.com.

• Content of customer uploaded images
  CharityGreetings.com is not responsible for the content of uploaded images used as profile pictures and fundraising events by registered users. We do have the right to remove any images that we believe is inappropriate in any way whatsoever and will investigate a user if they continue to upload such images after being warned. To report any obscene images, please email customerservice@charitygreetings.com.

• Emails and attachments
  Whilst all reasonable care has been taken to ensure that all email messages sent by us and any attachments therein are virus free, it is the responsibility of the recipient to ensure that no viruses are contained. We accept no responsibility for any loss or damage arising in any way from its use.

Force Majeure

If for some reason which is beyond either of our control, either of us are unable to comply with these conditions, that party will not be liable to the other or be deemed to be in breach of the agreement between us. Such reasons shall include, but not be limited to, war, riots, fire, explosion, flood, insurrection, embargo, industrial action and acts or omissions of governments.

Our Responsibility

CharityGreetings.com is a professional charity fundraising service. We will endeavour to fulfil your order in an effective manner. We work in partnership with our affiliated charities to help maximise their donation revenue. All accounts and payments are monitored by a third party accountant (Heywards, 6th Floor, Remo House, 310-312 Regent Street, London W1B 3BS). For any questions or enquiries please email customerservice@charitygreetings.com.

E&OE